We were extremely disappointed with our recent stay at the Westin Colonnade in beautiful Coral Gables. The hotel boasts a 4 diamond rating, but not sure how they got earned that prestigious rating. We stayed in a townhouse room which is a bi-level room with a king bed in the upper level and a sofa bed on the lower level. The room didn’t have extra pillows nor blankets for the sofa bed, and when we made the request it took almost 24hrs to get the blankets/pillows. The workout room is small…I found no cups for the water cooler either.. the hotel staff that was in the room did not bother to come back and replenish it after inspecting the room. I stay at many Starwood properties and prefer Westin when travel, but would avoid this particular Westin in the future.
Tags: Coral Gables, Miami, Westin